Refund policy
At 24thspoke, we strive to ensure our customers are completely satisfied with their purchases.
1. Eligibility for Refunds:
- To be eligible for a exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
- We exchange only if product received with defect and we need proper opening video
- No Exchange No Return On Sizes
- No Cancellation & Refund once the order is placed
2. Non-Returnable Items:
- Certain items such as intimate apparel, swimwear, and final sale items cannot be returned for a refund.
3. Return Process:
- To initiate a return, please contact our customer service at customer.24thspoke@gmail.com or WhatsApp us at 9560386369.
- Provide your order number, parcel opening video, and any other relevant details.
- Once your return is received and inspected, we will send you an email to notify you about credit note.
- No Refund will be given incase product got out of stock or product not delivered/missing. In that case we will provide credit note to customer.
- Credit note will be processed, and a credit note will automatically be applied to your original method of payment within same time.
5. Damaged or Defective Items:
- If you received a damaged or defective item, please contact us immediately at customer.24thspoke@gmail.com. We will arrange for a replacement including shipping costs.
Contact Us: For more information, please contact us at:- customer.24thspoke@gmail.com