Shipping policy

We ship across India and worldwide through trusted logistics and courier partners. Please read the following information to understand our dispatch, delivery, tracking, and shipping charges.

1. Do you ship across India?

Yes, we ship to all pin codes across India, subject to courier serviceability.

2. How long will my order take to arrive?

Orders are generally delivered within 3–4 business days after dispatch.

Delivery time may vary depending on your location, courier service, weather conditions, festivals, or other unforeseen circumstances.

3. When will my order be dispatched?

Dispatch time depends on the product category:

Western, Accessories, Bags, iPhone Covers & Heels: Dispatched within 20–25 business days after successful payment confirmation.
Ethnic Products: Dispatched within 4–6 working days after successful payment confirmation.

For the 20–25 business day dispatch timeline, Saturdays, Sundays, and national holidays are not included.

4. Why does dispatch take 20–25 business days?

Our Western, Accessories, Bags, iPhone Covers, and Heels products are sourced from China and offered on a pre-order basis.

This allows us to offer high-quality products at competitive prices while sourcing products specifically for your order.

5. How can I track my order?

Once your order has been dispatched, you will receive a tracking link and AWB/tracking number via SMS, email, or WhatsApp, as applicable.

You can use the tracking details to track your shipment through the courier service.

6. What are the shipping charges within India?

Shipping is free on all prepaid orders within India.

For Partial COD orders, an additional ₹200 charge is applicable.

7. Do you offer Cash on Delivery (COD)?

Yes, Partial COD is available for eligible orders/pin codes.

A ₹200 Partial COD charge will apply to such orders.

8. What if my order is delayed?

While we aim to follow the stated dispatch and delivery timelines, delays may occasionally occur due to:

Courier or logistics issues
Weather conditions
Festivals and national holidays
High order volumes
Other unforeseen circumstances

If there is a delay in processing or dispatching your order, we will inform you and provide available updates regarding your shipment.

9. What should I do if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery if you receive a damaged or incorrect product.

Please share:

Clear photos of the package
Clear photos/videos of the product
An opening/unboxing video

Our team will review the issue and assist you with the appropriate resolution.

10. Can I change my shipping address after placing an order?

Yes, address changes may be possible before your order is dispatched.

Please contact us as soon as possible if you need to update your shipping address. Once an order has been dispatched, the address generally cannot be changed.

11. Do you ship internationally?

Yes, we ship worldwide.

International delivery times may vary depending on the destination country, courier service, and customs clearance.

12. How long does international shipping take?

International orders may take approximately 30 business days from the date of order confirmation.

Please note that this is an estimated timeline and may vary depending on the destination country, customs clearance, courier service, and other factors beyond our control.